Right of return
Returns
We want you to be completely satisfied with your online purchase, so we offer a 14-day return policy from the date of delivery.
RETURNS POLICY
We want you to be completely satisfied with your online purchase.
If for any reason you change your mind, you can return it to us within 14 days of receiving it. We offer returns, exchanges and refunds under the following conditions:
IN RETURN CONDITION
The product(s) must be returned in its original condition, unused, unaltered, unwashed and with tags attached. If the item is returned despite these conditions, your return will be sent back to you at an additional cost;
REFUNDS
Full-price items are eligible for a full refund;
FULL-PRICE
Full-price items are eligible for a refund, exchange or refund;
SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are eligible for store credit or exchange only;
FINAL SALE
Items marked "Final Sale - No Returns or Exchanges" are non-returnable. If returned despite this policy, the items will be shipped back to you for an additional charge;
PROMO CODE
Orders placed with a promotional code that reduces the order (excluding the 10% welcome offer) are eligible for store credit or exchange only;
SWIM
All swimsuits must be tried on with underwear, the protective sanitary napkin must remain in place, and will not be accepted if removed or altered;
GIFT CARDS
Gift cards are non-returnable;
RETURN DELIVERY
We recommend that all products are tested immediately upon receipt to ensure that you can return the products within the return period.
Original shipping costs are not refundable and the cost of returned products is the responsibility of the customer. superideoita.com is not responsible for incoming returns. We recommend that you return your products via registered or tracked postal services, as return packages are the responsibility of the customer until superideoita.com receives them.
RETURN PROCESSING TIME
We aim to process refunds daily, but it may take 3-5 business days to process your return. You will receive an email notification when our team has received your return and again when it has been processed.
DEFECTIVE GOODS
We sincerely apologize for the inconvenience caused by receiving a defective product. Please contact our customer service support@superideoita.com with your order number and pictures of the defect, and we will try to solve it as soon as possible.
Return address
If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The special fee should be based on the express company you choose.
If the received goods are damaged or defective due to our reasons, the consumer is not responsible for the shipping costs for this reason.
Address: 2nd Floor, No. 37, Xingxing Industrial Park, Qingxi Town, Dongguan City, China
The number of days to support the cancellation of the order is 3 days. If the cancellation period of the order is earlier than the delivery time and within the time stated on the website, the order can be canceled.
Return instructions
Dear customer, thank you for purchasing our products. To ensure that you can return the products smoothly, please read and follow the following return policy:
The goods must be new, unused.
The original packaging, labels, accessories, etc. must be complete.
Some products (such as customized products, promotional products, etc.) do not support returns unless there is a quality problem.
Return Policy
Items must be new, unused.
Original packaging, labels, accessories, etc. must be complete.
Some products (such as customized products, promotional products, etc.) do not support returns unless there is a quality problem.
Important
Please keep the tracking number when sending the item back so that you can track the progress of the return.
If the item is damaged or lost during shipping, we cannot refund your refund. Please make sure the return process is safe.
NEED HELP?
- support@superideoita.com